This Privacy Policy explains what personal information phwim collects when you use our platform, how that information is used and stored, and what rights you have as a registered player in the Philippines. We are committed to handling your data with transparency and in compliance with applicable Philippine data protection regulations.
Last updated: June 2025
When you register for a phwim account, we collect personal information including your full legal name, date of birth, email address, mobile number, and the payment details associated with your GCash or Maya account. During normal platform use, we also collect activity data such as your betting history, login timestamps, device type, browser information, and IP address. This technical data helps us maintain platform security, detect suspicious activity, and ensure that our services work correctly across all mobile devices and browsers used by players across the Philippines. We may also collect information you provide voluntarily when contacting our support team, including the content of chat messages or email correspondence. All data collected is limited to what is necessary for the operation of the platform and the fulfilment of our legal obligations as a licensed online entertainment operator.
The information phwim collects is used primarily to operate and maintain your account, process PHP deposits and withdrawals through GCash and Maya, verifyyour identity in line with Philippine anti-money laundering requirements, and deliver a personalised and secure gaming experience. We use your contact details to send account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to the operation of your account and cannot be opted out of while your account remains active. Where you have given consent, we may also send promotional communications about new betting markets, casino-style games, or platform features; you can withdraw this consent at any time by contacting our support team via live chat. Your activity data is analysed in aggregate to improve platform performance, identify technical issues, and develop new features that better serve Filipino players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, and we do not sell your personal information to third parties under any circumstances.
phwim shares your personal information only with third parties who are strictly necessary for the operation of the platform and who are contractually bound to handle your data securely and in accordance with applicable law. These include our payment processing partners such as GCash and Maya, who receive only the transaction data required to process your PHP deposits and withdrawals. We also work with identity verification providers who assist us in confirming the identity of registered players as required under Philippine regulations. In the event that phwim is subject to a lawful request from a Philippine government authority, regulatory body, or law enforcement agency, we are required by law to disclose relevant personal data in response to that request. Outside of these limited circumstances, your personal information is never disclosed to advertisers, data brokers, or unrelated third-party businesses. All third-party partners engaged by phwim are subject to data processing agreements that prohibit them from using your information for any purpose other than the specific service they provide to us.
phwim retains your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations as a licensed gaming platform. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure in order to comply with anti-money laundering regulations and to resolve any disputes that may arise after the account is closed. Data that is no longer required for legal, regulatory, or legitimate business purposes is securely deleted or anonymised in a manner that prevents it from being linked back to you. If you close your phwim account and request the deletion of your personal data, we will action that request to the fullest extent permitted by our legal obligations and will confirm in writing what data has been deleted and what data must be retained. We do not retain your data for any longer than is necessary, and we review our retention schedules regularly to ensure they remain proportionate.
phwim applies industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phwim platform is encrypted using Transport Layer Security (TLS), ensuring that your account credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within the phwim organisation is strictly limited to personnel who require it to perform their role, and all staff with access to player data are subject to confidentiality obligations. We conduct regular internal security reviews and work with external specialists to identify and address potential vulnerabilities in the platform. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, phwim will notify you and the relevant Philippine authorities in accordance with applicable data breach notification requirements. We strongly encourage all players to use strong, unique passwords and to contact support immediately if they suspect their account credentials have been compromised.
As a registered player based in the Philippines, you have a number of rights in relation to the personal data that phwim holds about you, in accordance with the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is being used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to request the deletion of your personal data subject to our legal retention obligations, and the right to object to processing that is not strictly necessary for the fulfilment of your account agreement. To exercise any of these rights, please contact the phwim support team via live chat or by email, and we will respond to your request within a reasonable timeframe. If you are not satisfied with how we have handled your data or your rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. phwim is committed to resolving all privacy concerns promptly and fairly, and we treat every data rights request with the seriousness it deserves.
phwim uses cookies and similar tracking technologies to ensure that the platform functions correctly, to remember your preferences, and to analyse how players interact with different areas of the site. Essential cookies are required for the platform to operate and cannot be disabled; these include session cookies that keep you logged in during your visit and security cookies that help protect your account from unauthorised access. Analytical cookies help us understand which features are most used by Filipino players and where improvements can be made, and these are processed only in aggregate, anonymised form. We do not use third-party advertising cookies or permit external ad networks to place tracking technologies on the phwim platform. If you wish to manage your cookie preferences, you can do so through your browser settings, though disabling essential cookies may affect the functionality of the platform. Our cookie practices are reviewed periodically to ensure they remain aligned with our privacy commitments and applicable regulations.
phwim reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised effective date, and where the changes are material, we will take reasonable steps to notify registered players through the platform's standard communication channels. It is your responsibility to review this policy periodically to stay informed about how your personal data is being protected. Continued use of the phwim platform after the publication of an updated policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or wish to raise a concern about how your data has been handled, you are encouraged to visit the FAQ page for general guidance, or contact our 24/7 support team via live chat for specific queries.
Quick answers to what Filipino players most often ask about data privacy and account security.
No — phwim does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is shared only with the limited service providers required to operate the platform, such as payment processors like GCash and Maya, and only to the extent necessary for them to perform their specific function. All such partners are bound by strict data processing agreements that prohibit them from using your information for any other purpose. phwim's business model is built on player trust, and monetising your personal data in any form is fundamentally incompatible with that commitment. If you have concerns about a specific use of your data, you can contact the support team at any time for a clear explanation.
You can submit a data access request at any time by contacting the phwim support team via live chat or email. Please provide enough identifying information to allow us to locate your account securely, and we will respond with a summary of the personal data we hold about you within a reasonable timeframe. Data access requests are processed free of charge for standard requests. In cases where a request is unusually complex or repetitive, we may need additional time to respond, and we will inform you of this promptly. This right is protected under the Data Privacy Act of 2012 and applies to all registered players in the Philippines.
When you close your phwim account, your personal data is not immediately deleted in its entirety. Transaction records, identity verification documents, and account activity logs are retained for a minimum period as required by Philippine anti-money laundering regulations and our licensing obligations — this is typically five years from the date of account closure. After the mandatory retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of specific data items that are not subject to a legal retention requirement, we will process that request as quickly as possible and confirm in writing what action has been taken. For more information on account closure and data deletion, visit the FAQ or speak to the 24/7 support team.
We take your privacy seriously so you can focus on enjoying sports betting, live casino-style games, and seamless PHP payments without worry. Register your account today and experience a platform built with Filipino players in mind.